RSCE staff show appreciation for service providers

2nd November 2022

Michael Mwaura, an Information System Officer at Regional Service Centre in Entebbe (RSCE), arrived at work at 7:45 am. His first task of the day was to clean up the Coffee Shop, at the Entebbe Support Base, before the orders started to pop up

It is easy to get confused with too many orders. If you mess up with them, you will be late on delivery and provide poor service to your client,” said Mwaura.

He was one of the RSCE managers stepping out of his shoes to perform the role of a service provider on Enablers Day as part of Client Service Week in October.

The activities that day paid tribute to those enabling RSCE staff to serve more than 17,000 clients in UN missions in Africa. Dozens of other UN managers spent the day as gardeners, cleaners, security guards, or other service providers.

Ronald Johnson, Chief of the RSCE’s Property Management Unit, and his team performed the role of gardeners.

"Now we understand what they go through every day,“ he said.

Several units-- the Property Management Unit, Forward Support and Deployment Hub, and Quality Assurance and Business Intelligence—showed their appreciation to three service providers by giving them a small token and buying them breakfast.

“Since the economic crisis has affected all the world, things have changed. Prices are rising every day, so that’s our challenge. This token will help me for a time. I will have something to put on my table for me and my family,” said Bernard Andrew, a cleaner at the Entebbe Support Base who is married with two small children.

Source: iSeek (UN Secretariat Intranet)